Refund policy

1. Faulty or Defective Goods
If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of delivery at elihendricks09@icloud.com with your order number and photos of the issue. We will arrange for a repair, replacement, or full refund at our discretion. We will cover the return shipping costs for faulty items.

2. Change of Mind
If you simply change your mind, you may return the item within 14 days of receiving it. The item must be unused, in its original packaging, and in resellable condition. You are responsible for the return shipping costs. A refund will be issued for the product price only (original shipping costs are non-refundable).

3. How Refunds Are Processed
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to your original payment method (via PayFast).

Refunds are processed within 7 to 14 business days from the date we approve the return. Please note that your bank or payment provider may take additional time to reflect the funds in your account.

4. Non-Returnable Items
(If applicable, list items you won't accept returns for, e.g., "personalised items, perishable goods, or intimate items").

5. Contact
For all return requests, email us at: elihendricks09@icloud.co